TIMING:

• STEP opens to sellers and buyers April 26, 2023 at 12pm (noon) PDT, through Burner Profiles.
• STEP will be paused for the OMG Sale July 23 – August 3, 2023.
• Once STEP re-opens August 3, it will remain open through August 26, 2023.

SELLERS:

• STEP opens to sellers Wednesday, April 26, 2023  through Burner Profiles.
• No tickets may be submitted for resale while STEP is paused 
• $2750, $1500, and $575 tickets are all eligible for resale.
• Tickets in orders slated to be shipped can only be sold back to STEP before fulfillment begins on June 19, 2023.
• Sellers are refunded by Lyte via PayPal. Sellers will need to provide their PayPal account info when they return their tickets.
• Vehicle passes may only be returned in conjunction with tickets.
• There is a $10 per item restocking fee.

BUYERS:

• STEP opens for buyers to get on the waitlist Wednesday, April 26, 2023 through Burner Profiles.
• Anyone who has not already purchased a ticket through a previous sale is eligible to request to buy a ticket through STEP.
• When you request to buy a ticket in STEP you must provide payment information. If a ticket becomes available, your credit card will be automatically charged at that time.
• Vehicle passes can only be bought with tickets. Do not sign up for STEP if you only need a vehicle pass.
• Availability of tickets is dependent on tickets being sold back into the program.
• When tickets are available in STEP they are sold to people on the waitlist in the order they signed up.
• There is an additional STEP fee for buyers of 10% of the face-value of tickets and vehicle passes, capped at $100 total. All other standard taxes and delivery fees apply.
• Tickets purchased in STEP are fully transferable and eligible for name changes using ticket transfer functionality and the name change process in the Burning Man Tickets platform.
• Tickets purchased in STEP have the option to be shipped until July 21, 2023. After that, any tickets purchased through STEP will be held at Will Call for pick up at the Box Office at the Gate entrance to Black Rock City.

Peer-to-Peer

• STEP also offers a secure way to sell verified face-value tickets person-to-person! Additional transaction and processing fees apply.

GENERAL TICKET SALE INFO

• All sales require prior registration through Burner Profiles. Make sure your Profile is complete and that you know your login details.
• Each sale has a separate, dedicated registration period. 
• Registering for a sale does not guarantee you access to a ticket or vehicle pass.
• Anyone who successfully buys a ticket in one of our sales is ineligible to participate in all subsequent sales for the year, regardless of ticket price. The only exception is buyers in the FOMO Sale who may also participate in the Stewards Sale.
• Unless otherwise stated, vehicle passes may only be purchased along with an event ticket.
• If you do not purchase a vehicle pass while purchasing your event ticket you cannot participate in another sale to buy a vehicle pass on its own.
• Unless expressly stated, only one order per person AND per credit/debit card is allowed. You may not use the same credit/debit card to purchase multiple orders.
• MasterCard and Visa are the only credit/debit cards accepted.
• Unless otherwise stated, all tickets bought through online sales are fully transferable and eligible for name changes.
• Tickets and vehicle passes may only be resold for face value, plus fees. Any tickets or vehicle passes being sold above face value plus fees will be canceled without notice or refund. See below for tips on fraud prevention and avoiding mark-up resellers.
• You do not need to create an account with our ticketing partner in advance of, or during, the purchase process.

2024 TICKET SALES AND PROGRAMS

FOMO SALE

Registration: January 31, 2024 at 12pm (noon) PST – February 4, 2024 at 6pm PST

Sale starts: February 7, 2024 at 12pm (noon) PST

• Approximately 4,000 tickets are available: 1,000 at $2,500 each, and 3,000 at $1,500 each, plus applicable fees and taxes.
• You may purchase up to two (2) tickets total and one (1) vehicle pass per order.
• All items and orders purchased through this sale are subject to the taxes and fees listed below.
• Buying tickets in the FOMO Sale disqualifies you from purchasing additional tickets in the Main Sale, STEP, or OMG Sale.

For more information about the FOMO Sale, please read through the FOMO Sale section of our FAQ.

STEWARDS SALE

Form Open: March 1, 2024 at 12pm (noon) – March 8, 2024 at 12pm (noon) PST

Sale Period: March 13, 2024 at 12pm (noon) – March 15, 2024 at 12pm (noon) PDT

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Stewards Sale:

• The Stewards Sale ensures that those critical to the culture of Burning Man — crews for theme camps, artists, mutant vehicle owners / operators — gain access to tickets. 
• This sale does not have an application process; identified groups leads will be contacted directly with detailed registration instructions.
• Those invited are guaranteed access to buy tickets during the 48-hour purchase window.
• Each invitee may purchase up to two (2) tickets and one (1) vehicle pass in this sale.
• Approximately 30,000 tickets at $575 each and 10,000 vehicle passes at $150 each will be available in this sale. Vehicle passes may not be purchased in excess of one (1) vehicle pass per two (2) tickets.
• All items and orders purchased through this sale are subject to the taxes and fees listed below.
• Buying tickets in the FOMO Sale disqualifies you from purchasing additional tickets in the Main Sale, STEP, or OMG Sale. Those who purchase tickets through the FOMO Sale may still participate in the Stewards Sale.

For more information about Stewards Ticketing, please read through the Stewards Ticketing section of our FAQ.

TICKET AID PROGRAM

Rolling Application Period: March 20, 2024 at 12pm (noon) PDT to June 5, 2024 at 12pm (noon) PDT

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• The Ticket Aid Program offers 5,000 tickets at $225 each to people with qualifying applications, plus applicable fees and taxes.
• Awarded applicants will need to pay for their tickets online between July 22, 2024 and July 26, 2024. They are also eligible to purchase a $75 vehicle pass at the same time if needed.
• Applications are reviewed in the order they are received and awards are issued on a rolling basis.
• For more information about the Ticket Aid Program, please read through the Ticket Aid Program Page.

MAIN SALE

Registration: April 10, 2024 at 12pm (noon) PDT – April 12, 2024 at 12pm (noon) PDT

Sale starts: April 17, 2024 at 12pm (noon) PDT

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• Approximately 15,000 tickets at $575 each, and approximately 5,000 vehicle passes available at $150 each, plus applicable fees and taxes.
• You can buy a maximum of two (2) $575 tickets and one (1) $150 vehicle pass.
• All items and orders purchased through this sale are subject to the taxes and fees listed below.
• You can only register to buy tickets in the Main Sale if you have not previously bought tickets through the Stewards Sale, or the FOMO Sale.

SECURE TICKET EXCHANGE PROGRAM (STEP)

STEP opens: TBD

STEP pauses for the OMG Sale: TBD

STEP closes: TBD

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  The Secure Ticket Exchange Program (STEP) facilitates the safe return and resale of face-value tickets that have been purchased directly from Burning Man Project. STEP provides a hassle-free, secure way of buying and returning tickets while avoiding scammers, counterfeits and scalpers, and keeps tickets circulating within the community. When details are finalized, we’ll post them on the 2024 STEP page, which will be linked here.

KID TICKETS

Available: July 10, 2024

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Kids and families have been part of Burning Man since the first burn in 1986 on Baker Beach. Children 12 and under still get in for free with their ticketed parents or legal guardians but need to have their own free print-at-home Kids’ Ticket. If you’re bringing multiple children 12 years old and younger, you’ll need a Kids’ Ticket for each of them.

A link for Kids’ tickets will be posted here once they become available on July 10, 2024.

OMG SALE

Registration: July 24, 2024 at 12pm (noon) to July 26, 2024 at 12pm (noon) PDT

Sale starts: July 31, 2024 at 12pm (noon) PDT

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• Approximately 3,000 tickets at $575 each, and approximately 1,500 vehicle passes available at $150 each, plus applicable fees and taxes.
• You can buy a maximum of two (2) tickets and one (1) vehicle pass.
• You can only register to buy tickets in the OMG Sale if you have not previously bought tickets through an earlier sale.
• All items and orders purchased through this sale are subject to the taxes and fees listed below.
• Only expedited USA delivery and Will Call delivery methods will be available

For more information about the OMG Sale, please read through the FAQ.

VEHICLE PASSES

• All vehicles driving into Black Rock City are required to have a current vehicle pass displayed in the windshield. Motorcycles and towed vehicles are exempt from the vehicle pass requirement.
• Vehicle passes do not allow a vehicle to drive within Black Rock City. When you reach your camp, you are expected to park your car for the duration.
• Vehicle passes will be available in each of the ticket sales, but quantities are limited.
• In all sales, vehicle passes must be purchased in conjunction with event tickets and may not be purchased in excess of one (1) vehicle pass per two (2) tickets.

DELIVERY, FEES & TAXES

• The 9% Nevada Live Entertainment Tax will be added to the price of all tickets.
• All tickets and vehicle passes are subject to a $4 fee per item.
• All orders are subject to a 3.5% credit card processing fee of the purchase subtotal. 
• The methods of delivery available are as follows: 
  • Will Call: Pick up at the Black Rock City Box Office – $30
  • USA: 
    • UPS 2nd Day Air – $30
    • Mail Innovations (USA – PO Boxes) – $20
  • Canada: 
    • Mail Innovations (Canada) – $30
  • Delivery to Australia, Belgium, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Portugal, Spain, and The United Kingdom:
    • UPS Worldwide – $65
  • All other international orders must be held for Will Call pick up. 
• Orders will begin shipping late June 2024.

TICKET INSURANCE

FRAUD PREVENTION & THIRD PARTY BUYER INFO

FREQUENTLY ASKED QUESTIONS

2024 IMPORTANT DATES

STAY INFORMED

Burning Man Ticket Terms and Conditions, Waiver, and Release Form (“Terms and Conditions”)

1. I certify that I am physically able to participate in the Burning Man Event and in any associated activity or performance, and that I have not been advised otherwise by a qualified medical professional. 
2. I acknowledge and fully understand that as a participant, I will be engaging in activities that involve risk of serious injury, including permanent disability and death, property loss and severe social and economic losses. These risks include, but are not limited to, those caused by: (a) the actions, inactions, or negligence of the organizers of the Burning Man Event, i.e., Burning Man Project and its officers, directors, employees, agents, representatives, volunteers, contractors, and/or affiliates (collectively, “BMP”) and/or participants in the Event; (b) conditions of the premises or equipment used; (c) rules and regulations regarding the activities; (d) temperature; (e) weather; (f) condition of participants; (g) the widespread use by participants and by BMP of fire, pyrotechnics, flame effects, explosions, and other similar activities; and (h) vehicular traffic, including but not limited to “mutant vehicles,” “art cars,” bicycles, and e-bikes. I further acknowledge and fully understand that there may also be other risks that are not known or foreseeable at this time. I KNOWINGLY AND VOLUNTARILY ASSUME ALL RISK OF PROPERTY LOSS, PERSONAL INJURY, SERIOUS INJURY, OR DEATH, WHICH MAY OCCUR BY ATTENDING THE 2024 BURNING MAN EVENT, AND HEREBY FOREVER RELEASE, DISCHARGE, AND HOLD BMP HARMLESS FROM ANY CLAIM ARISING FROM SUCH RISK, EVEN IF ARISING FROM THE NEGLIGENCE OF BMP, OR FROM THIRD PARTIES, AND I ASSUME FULL RESPONSIBILITY AND LIABILITY FOR MY PARTICIPATION.
3. I understand that during the Burning Man Event, art installations, theme camps, vehicles (including but not limited to “mutant vehicles” and “art cars”), events, and performances will be held and/or on display, and I understand that most of these activities are not owned or operated by BMP. I ASSUME ALL RISK OF INJURY OR DEATH ARISING FROM THE OPERATION OF AND/OR MY PARTICIPATION IN ANY OF THESE ACTIVITIES, AND THE RELEASE IN SECTION 2 APPLIES TO ANY RELATED INJURY I MIGHT SUSTAIN.
4. I understand that COVID-19 is an extremely contagious disease that can cause severe illness and death. I understand that this Event may be subject to enhanced health and safety measures, and I agree to comply with all health and safety requirements imposed by BMP or any government agency with jurisdiction over the Event. I agree to carefully review all current health and safety requirements published on BMP’s website prior to my departure for the Event. If I do not comply with these requirements, I may be denied entry into the Event or be required to leave the Event and will not receive a refund for my ticket and/or vehicle pass. I understand that there is a risk of exposure to COVID-19 or other communicable diseases at any public gathering like the Event regardless of any enhanced health and safety measures and my test/vaccination status. BY ENTERING THE EVENT SITE, I KNOWINGLY AND VOLUNTARILY ASSUME THE RISK THAT I MAY BE EXPOSED TO OR INFECTED BY COVID-19 OR ANOTHER COMMUNICABLE DISEASE OR ILLNESS, AND/OR THAT I MAY EXPOSE OR INFECT OTHERS, AND THAT SUCH EXPOSURE OR INFECTION MAY RESULT IN PERSONAL INJURY, ILLNESS, PERMANENT DISABILITY, AND/OR DEATH. I accept sole responsibility for any claims arising from or related to my participation in the Event, including any exposure to COVID-19 or health and safety requirements at the Event site, and I agree that the waiver of liability and release set forth in Section 5 of these Terms and Conditions applies to any claim relating to COVID-19 or any other communicable disease.
5. I, on behalf of myself, my heirs, executors, administrators, and assigns, hereby waive, release, discharge, and agree not to sue BMP and other participants, sponsors, and if applicable, owners and lessors of equipment, art installations, and premises used to conduct the Burning Man Event or related activities (collectively the “Releasees”), from any and all claims for damages, injuries, losses, liabilities, and expenses that I may have or that may subsequently accrue to me relating to, resulting from, or arising out of my participation in the Burning Man Event, including in any programs, events, art installations, or activities at the Event, and including any injury or damage to my person or property, or to that of any other person or property. If BMP files a claim against me, however, I may file a counterclaim related to the same facts and circumstances. I agree to indemnify, defend, and hold the Releasees harmless from and against any and all claims by third parties for damages, injuries, losses, liabilities, and expenses relating to, resulting from, or arising out of my participation in the Burning Man Event, including in any programs, events, art installations, or activities at the Event. I intend that the waiver and release of liability contained in these Terms and Conditions shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.
6. Burning Man’s Media Policy. By entering the Burning Man Event, all participants agree to the following terms, conditions, and guidelines for the use of any imagery and recorded content obtained at the Event, including still photographs, videos, sound recordings, or any other medium now known or hereafter devised (hereinafter “Event Content”). Cameras are welcomed at the Event and have long been an important part of Black Rock City’s storytelling history. BMP monitors dissemination of Event Content for two primary reasons: (1) to preserve the Principle of Decommodification, one of Burning Man’s 10 Principles, by ensuring that photographs, videos, sound recordings, and other media from the Burning Man Event are not used for advertising or commercial purposes; and (2) to protect participants’ right to privacy, freedom of expression, and creative immediacy. Participants may use Event Content for “Personal Use,” defined to include: (1) sharing with friends and family; and (2) displaying on personal websites and social media accounts, provided that the posts do not promote or sell any products, services, or brands, and the website or account is not affiliated with any commercial enterprise and does not purport or appear to be an official outlet of the Event or BMP. I UNDERSTAND AND ACCEPT THAT I MAY NOT MAKE ANY USE OF EVENT CONTENT WITHOUT PRIOR WRITTEN PERMISSION FROM BMP, OTHER THAN PERSONAL USE (as defined above). I understand that I have no right to sell, transfer, license, sublicense, or give my Event Content to any other party, except for Personal Use, and I agree to inform anyone to whom I give any Event Content that it can only be used for Personal Use. I assign to BMP a joint ownership in the copyright to my Event Content for the purpose of enabling BMP to enforce that copyright against any third party that displays or disseminates any of my Event Content in a manner not authorized by these Terms and Conditions. I appoint BMP as my attorney-in-fact to execute any documents necessary to effectuate such assignment. BMP agrees that it will not utilize this joint copyright to enter into any licensing agreements for the Event Content. Since I understand that, in the absence of written permission from BMP, I have no right to sell, transfer, license, sublicense or give any of my Event Content to any other party (except for Personal Use), if a third party obtains and uses any of my Event Content (other than for Personal Use) without such written permission from BMP, I agree that any permission, license, or right I may have granted this third party is completely void and invalid and that BMP has the absolute right, as joint copyright owner, to require the third party to cease all use of the Event Content. If I post, or allow to be posted, any Event Content on a personal website or account, whether controlled by me or by a third party, even if permissible as Personal Use, I agree that: (1) I will place, or cause to be placed, on any webpage or post displaying such Event Content a notice that (a) the Event Content can be used only for the poster’s personal use and not for any other purpose, and (b) the Event Content may be downloaded or copied only in accordance with a Creative Commons license that prohibits the licensee from using the Event Content for commercial purposes, including CC BY-NC, CC BY-NC-SA, and CC BY-NC-ND (available at https://creativecommons.org/licenses/); (2) I will not license any Event Content that contains any nudity or partial nudity (including any imagery in which bare breasts, bare buttocks, genitals, or genital areas are visible); and (3) if BMP notifies me that any Event Content must be removed from public display, public performance, or public transmission for any reason whatsoever in BMP’s sole discretion, I will promptly remove or cause to be removed such content. BMP, as joint copyright holder, reserves all rights to revoke any license that was erroneously placed on Event Content in violation of these Terms and Conditions and may cause the removal of such Event Content on any webpage or platform on which it is displayed. I understand that use of the Creative Commons licenses approved herein does not supersede these Terms and Conditions, or my responsibility as the photographer or videographer to obtain all necessary permissions from subjects and artists as appropriate. Any use other than Personal Use of Event Content containing nudity that is presented in a sexual context and/or without the express written permission of the subjects is prohibited. Violations or suspected problems of this nature should be reported to the Black Rock Rangers and/or Media Mecca (on playa) or to press@burningman.org (year-round). The Burning Man community grows primarily by word of mouth. BMP does little to solicit attention from media companies about the Burning Man Event, and does not seek to grow the Event by exposure through the mass media. BMP does continue to support the presence of the press, and to encourage the free expression of news reporters, storytellers, small groups documenting special projects, cultural or fine art photographers, and creative authors/researchers or academics. Any party interested in making any commercial use of their documentation of the Event or in distributing footage beyond Personal Use must, however, enter into a separate written agreement with BMP. Visit https://burningman.org/about/about-us/press-media/ or contact press@burningman.org for more information on how to apply for this permission. All such projects require BMP’s review and approval prior to any distribution. The use of remote controlled aircraft (also known as “drones”) to capture Event Content requires approval in advance and is subject to the registration process and requirements described at: https://burningman.org/event/preparation/black-rock-city-guide/drones/. I acknowledge that I may not operate a drone without BMP’s prior express written permission. 
7. Burning Man Trademarks and Copyrights. I acknowledge that “Burning Man,” “Black Rock City,” “Decompression,” “Burner Express,” and the Burning Man logo/symbol are registered trademarks of BMP; that the design of the Burning Man sculpture and the Black Rock City map are registered copyrights of BMP; and that BMP has the exclusive right to license and enforce those trademarks and copyrights along with its other intellectual property (collectively, “Burning Man Intellectual Property”). WITHOUT THE PRIOR WRITTEN CONSENT OF BMP, I UNDERSTAND THAT I MAY NOT USE ANY BURNING MAN INTELLECTUAL PROPERTY OR EVENT CONTENT IN ANY ADVERTISEMENT OR PROMOTIONAL MATERIAL (INCLUDING WITHOUT LIMITATION, IN MUSIC VIDEOS OR IN POSTS ON COMMERCIAL SOCIAL MEDIA ACCOUNTS), OR IN THE TITLE OR ON THE COVER OF ANY PUBLICATION, unless the use is authorized by these Terms and Conditions or constitutes a fair use under United States law. (For general information about trademarks, copyrights, and fair use, please see: https://ilt.eff.org/Trademark__Liability.html#Fair_Use_Defense and https://ilt.eff.org/Copyright__Fair_Use.html.) BMP generally permits the use of Burning Man Intellectual Property, without payment of any license fee, on materials that are given away at or in connection with the Burning Man Event (“Gift Materials”), with the following conditions: (1) BMP may, for any reason in its discretion, determine that such use is not in keeping with BMP’s quality control, and if so, all such materials shall no longer be distributed; and (2) no Gift Materials may be sold (including to recoup the cost of producing them), exchanged for something of value, or distributed in any manner in which the Gift Materials are likely to be sold or exchanged for something of value.
8. I acknowledge that people are using film, video, and photographic cameras, audio recorders, live streaming devices, and other means of capturing media at the Event, and that my image, likeness, actions, and statements may be captured on film, video, photographs, audio recordings, streams, or other media that may be displayed or disseminated simultaneously or subsequently without my consent or payment of compensation to me, and I release BMP from any liability due to such capturing, display, or dissemination.
9. I hereby appoint BMP as my representative to protect my intellectual property or privacy rights, recognizing that BMP has no obligation to take any such action. I understand that if BMP files a lawsuit to protect my intellectual property or privacy rights pursuant to the appointment in this Section, and BMP has information that my specific intellectual property or privacy rights have been violated and also has information as to my identity and my contact information, BMP will make reasonable efforts to notify me of any such action by sending a communication to the contact information in BMP’s possession.
10. I understand that some participants at the Event may engage in expressive activity and dress, which may include partial nudity or nudity and other types of expressive activity. I agree that such expressive activity and dress is not indecent or offensive to me, and that I have decided to attend the Event with full knowledge that such expressive activity and dress may occur. If I am accompanied by minors at the Event, I acknowledge that I have made a choice that the minors may be exposed to the expressive activities and dress that take place at the Event, and that I have exercised parental responsibility and control in bringing the minors to the Event. Should I find that any activity at the Event is offensive to me, or to any minors accompanying me, I acknowledge that I can avoid such activity by, among other things, leaving the vicinity of the activity or leaving the Event.
11. I understand that children under 18 years of age may attend the Event only accompanied by a parent or guardian, and if I bring a minor to the Event, I agree to the contractual terms contained in these Terms and Conditions on behalf of the minor.
12. I acknowledge that all vehicles, including trucks, trailers, and recreational vehicles, entering the Event are subject to search by Gate staff for stowaways, dogs, guns, live plants, fireworks, handheld lasers, or other prohibited items.
13. I agree to read and abide by the terms on the back of the ticket and all information listed in the 2024 Survival Guide.
14. I consent to have medical treatment that may be deemed advisable in the event of injury, accident, and/or illness during any program, event, or activity at the Event. I release BMP and all persons participating in any such medical treatment from all responsibility for any such actions.
15. I agree that BMP is not liable for acts of God, the weather, health outbreaks, epidemics or pandemics (including worsening of the current COVID-19 pandemic), strikes, protests, or actions taken by government agencies and similar causes. I understand that tickets and vehicle passes are non-refundable even if the Event is terminated early or canceled, or entry conditions are modified, due to weather, acts of nature, governmental regulation, the failure to obtain required governmental permits, or conditions beyond BMP’s control.
16. I understand that (a) I must bring enough food, water, shelter, and first aid to survive the duration of the Event in a harsh desert environment; (b) guns, rockets, and other explosives are prohibited; (c) personal fireworks of any kind are prohibited, except for limited use fireworks as part of art burn events that are pre-approved by BMP; (d) the use of remote controlled aircraft including fixed wing planes, helicopters, multicopters aka “drones” or unmanned aerial vehicles are subject to the restrictions and registration process described at: https://burningman.org/event/preparation/black-rock-city-guide/drones/, that I may not operate remote controlled aircraft without BMP’s express written permission, and that if I am caught violating these policies at any time during the Event that BMP may confiscate my remote controlled aircraft and hold such aircraft for the remainder of the Event; (e) handheld lasers of any kind are prohibited, and mounted lasers are subject to restrictions as described at https://burningman.org/event/preparation/black-rock-city-guide/lasers/; (f) this is a LEAVE NO TRACE, pack it IN, pack it OUT event; (g) BMP is not responsible for any personal property lost or abandoned at the Event and I am solely responsible for the costs associated with the return of any personal property recovered by BMP’s Playa Restoration team or its Lost and Found program; and (h) I am asked to contribute two (2) hours of playa cleanup in addition to cleaning up my own camp.
17. I understand that commercial activities of any kind, including without limitation delivering goods or services to or at the Event for a prepaid fee, or engaging in marketing or brand promotion at the Event, are expressly prohibited, except as authorized by BMP and permitted by the U.S. Bureau of Land Management (“BLM”) as applicable.
18. Tickets, credentials, and vehicle passes are revocable licenses that may be revoked by BMP for any reason, including without limitation resale for above the price at which they were initially offered by BMP, plus applicable taxes and BMP-approved fees (“Face Value”), purchasing more than stated limits, assisting people with unauthorized or un-ticketed entry to the Event, or failure to satisfy any health and safety requirements. I understand and agree that I may not post or display on any websites or social media accounts any photographs or videos of tickets, credentials and vehicle passes that display a QR code or the entire front or back of a ticket, credential, or vehicle pass.
19. Refund and Cancellation Policy. ALL SALES ARE FINAL. No refunds or exchanges will be issued for any reason. Fees are non-refundable.
20. Ticket Sales, Vehicle Passes and Registration for Ticket Sales. Pursuant to a series of ticket sale registration processes, a limited number of Event tickets and vehicle passes will be made available for sale. Individuals will have an opportunity to register for each sale for which they are eligible via their validated Burner Profile, and at the end of such registration or later via email, will receive an access code or access information to access the relevant sale. I understand that I will be informed of the applicable procedures for the ticket sale during my registration for that sale, and that by my registration, I agree to be bound by those procedures and to waive any right to challenge the procedures of the registration or the sale. During the registration period for a ticket sale, I may register for an opportunity to purchase tickets, but I understand that my registration does not guarantee me the right to purchase any tickets. Only one registration per person per sale is allowed. If a person registers more than once, all registrations by that person may be canceled without notice. Any registration deemed to be duplicative or potentially fraudulent will be deactivated and blocked from all future sales. Registrations may not be bought or sold under any circumstances, and any registrations discovered to have been purchased or sold will be deactivated and blocked from all future sales. Registrations created using email addresses from disposable domains or “dark mail” providers, or via any other technological means intended to circumvent these Terms and Conditions, are subject to cancellation in the sole discretion of BMP. At some time after the end of the registration period, I will be able to access the site for ticket purchases on a first-come, first-served basis. I understand that an online queue system may be used and, at BMP’s discretion, randomization may occur. Once through any queue, I understand that I will be able to purchase tickets only if tickets are available at the time I access the ticket purchase site. I understand that ticket and vehicle pass buying limits and restrictions for each sale will be stated on tickets.burningman.org, and I agree to be bound by those limits and restrictions in any sale in which I participate. Unless otherwise expressly allowed, vehicle passes may only be purchased in conjunction with an Event ticket, and the ratio of Event entry tickets to vehicle passes purchased shall not exceed two (2) Event tickets to one (1) vehicle pass. I UNDERSTAND THAT I MAY NOT PURCHASE MORE THAN THE MAXIMUM NUMBER OF TICKETS AND VEHICLE PASSES PERMITTED AT ANY PRICE LEVEL, AND IF I ATTEMPT TO PURCHASE MORE THAN THE MAXIMUM NUMBER, ALL MY TICKET ORDERS MAY BE CANCELED, RESCINDED, AND REVOKED AND THE TICKETS AND VEHICLE PASSES VOIDED WITHOUT NOTICE OR REFUND. ALL VEHICLES DRIVEN INTO THE EVENT MUST HAVE A VALID VEHICLE PASS displayed in the windshield. I understand that a vehicle pass only grants the ability to drive a vehicle into the Event site and directly to one’s camp location and that a vehicle pass does not grant any additional on-site driving privileges. UNAUTHORIZED DRIVING WITHIN THE EVENT SITE IS PROHIBITED. During a ticket sale, and in any potential separate vehicle pass sale, depending on availability, I may have an opportunity to purchase vehicle passes. The price of a vehicle pass is $150, and each stand-alone vehicle driven through the Gate must have a vehicle pass. (Motorcycles, trailers, and art cars on trailers do NOT require a vehicle pass.) BMP reserves the right to subject the use of vehicle passes to further terms and conditions, which would be published on the Burning Man website (www.burningman.org), in the Jackrabbit Speaks newsletter, and at the Event. I understand that vehicle passes are not Event tickets and do not grant any person entry to the Event without a separate Event ticket. Likewise, the purchase of an Event ticket does not include the right to drive a motor vehicle into the Event or reserve a vehicle pass for that ticket holder. I understand that I may not purchase only a vehicle pass in any sale, unless expressly stated otherwise, and that if I do so, my order will be canceled without notice. No ticket refunds will be issued because the ticket holder neglected or was unable to acquire a vehicle pass from BMP. To help mitigate traffic issues, BMP reserves the right to limit the number of vehicle passes available for the Event, and the number of vehicle passes an individual may purchase. As part of the ticket and vehicle pass purchase process, I understand that I must provide current contact information and a valid debit or credit card. Invalid debit or credit card numbers will be disqualified from participation, and I understand that I will NOT have an opportunity to provide a secondary form of payment. UNLESS BMP EXPLICITLY STATES OTHERWISE, ONLY ONE TICKET PURCHASE PER PERSON AND PER DEBIT OR CREDIT CARD IS ALLOWED. If I successfully purchase tickets and/or vehicle passes, my debit or credit card will be charged automatically for the price of the ticket(s), vehicle pass(es), a per-item and per-transaction service fee, and any applicable taxes and delivery fees. Once I successfully purchase tickets and/or vehicle passes and my debit or credit card is charged, I cannot cancel or withdraw my order, and as with all ticket and vehicle pass sales, the sale is final. If my debit or credit card is declined by my financial institution for any reason, the sale to me will not be processed and I will not receive any tickets or vehicle passes, or be guaranteed a later opportunity to purchase tickets or vehicle passes. I understand that once I have purchased tickets through any sale (other than a sale that specifies additional purchases may be permitted in later sales), I will be ineligible to purchase any other tickets. Purchase in any sale, even on behalf of someone else, will disqualify me from being awarded a ticket through BMP’s Ticket Aid Program. For any ticket or vehicle pass sale or sale registration, if for any reason whatsoever, including computer or software malfunction, mistake or inadvertence, network congestion or crashes, I am not able to purchase any tickets or vehicle passes through the sale process, or my registration for a sale or the purchase of tickets or vehicle passes is not processed, or I receive a notice that my ticket or vehicle pass purchase or ticket registration is rescinded, revoked, canceled, or made in error and my credit card payment is credited to my credit card account, I waive any claim against BMP and release BMP from any and all liability. BMP retains the right to cancel, rescind or revoke any ticket purchases or vehicle pass purchases at any time for any reason whatsoever at BMP’s sole discretion. In alignment with Burning Man’s Decommodification Principle, one of Burning Man’s 10 Principles, BURNING MAN EVENT TICKETS AND VEHICLE PASSES MAY NOT BE SOLD FOR ADDITIONAL MARKUP BEYOND THEIR FACE VALUE OR UTILIZED TO PROMOTE OR RAISE FUNDS FOR ANY PROJECT, ENTITY, OR INDIVIDUAL. I understand that if I sell or attempt to sell a Burning Man Event ticket or vehicle pass for above Face Value; purchase a ticket or vehicle pass with the intention of reselling it for above Face Value; offer a ticket or vehicle pass as a reward or prize in any sweepstakes, auction, contest, game, drawing, or fundraising campaign without BMP’s prior written authorization; or offer a ticket or vehicle pass as part of a travel package that includes shelter, meals, or other amenities at the Event, BMP has the absolute right, in its sole discretion, to cancel all ticket and vehicle pass orders in my name without notice. Once canceled, the ticket or vehicle pass will be null and void and will not grant the holder any right to enter the Event, and BMP will not have any liability to refund any of the purchase price to the purchaser or ticket holder. BMP does not guarantee the validity of any Event ticket or vehicle pass unless it is purchased directly from BMP or its authorized agents. BMP will provide the Secure Ticket Exchange Program (“STEP”) to facilitate purchasers attempting to resell tickets and vehicle passes. BMP may, in its sole discretion, partner with a third party to offer this service. I understand that once physical tickets have shipped, I may no longer submit my ticket for resale through STEP. I understand that submitting my ticket for resale through STEP does not guarantee that my ticket will be resold and does not guarantee that I will receive a refund of the ticket purchase price, if there are no individuals who actually purchase my ticket. Once I submit my ticket for resale through STEP, I understand that I may not rescind the offer to sell it. Conversely, signing up to express a desire to purchase tickets that may be resold does not guarantee that I will be given the opportunity to buy a ticket through STEP. BMP may, in its sole discretion, work with one or more third parties to provide the ticketing website. BMP does not promise that the ticketing website will be error-free or uninterrupted. The website, content, and service are delivered on an “AS-IS” and “AS-AVAILABLE” basis, and BMP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I AGREE THAT BMP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE TICKETING WEBSITE OR FROM MY PARTICIPATION IN ANY TICKET SALE OR ACQUISITION PROGRAM ADMINISTERED BY BMP OR ITS TICKETING PARTNERS, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, OR PUNITIVE AND CONSEQUENTIAL DAMAGES. BMP makes no guarantee of the availability of any tickets or vehicle passes or of the ability to purchase tickets or vehicle passes from use of the website
21. Ticket Insurance. During the sale process, you may have the option to purchase, for a fee, event ticket and registration insurance and/or protection for your order from an independent third-party service provider: FanShield, LLC, a subsidiary of Protecht, Inc. This ticket insurance is optional and subject to the terms, limitations, and exclusions that are specific to your domicile. Your agreement to be bound by those additional terms is separate from these Ticket Terms and Conditions. If you experience circumstances that give rise to a ticket insurance claim, you must submit your claim to the insurance carrier identified in your policy. BMP does not administer ticket insurance claims and the outcome of all claims shall be determined solely by the applicable insurance carrier under its terms. Nothing in this Section alters BMP’s condition that no refunds or exchanges will be issued for any reason, and all fees paid are non-refundable.
22. Will Call and Entry Policy. To reduce lost tickets, deter the resale of tickets for above Face Value, and encourage the resale of tickets via STEP, if during the ticket purchase process I select to have physical tickets and vehicle passes mailed to me, they will be shipped some time after the middle of June 2024. Tickets and vehicle passes will ship to the shipping address I listed during the sale process, unless I subsequently requested that my order be shipped to a different address. If the ticket website contains a procedure to allow any change of the delivery address, I must make any requests to change the delivery address prior to Thursday, June 6, 2024. I understand, however, that any such address change may not be processed and my tickets and vehicle passes may ultimately be mailed to the original address I listed, and I release BMP from any liability concerning the tickets or vehicle passes. Ticket Aid Program tickets, orders with shipping addresses outside of the US and Canada, any tickets and vehicle passes for which no delivery address is specified during the ticket registration or ticket purchase process, and, at BMP’s discretion, any orders that are returned to BMP by the shipping provider will be held at Will Call. Orders with addresses in countries outside of the US that are served by the delivery provider will be offered an opportunity to purchase an additional international shipping upgrade after the sale. Will Call tickets and vehicle passes are held for pick up at the Box Office located at the front gate of Black Rock City. Unless other arrangements have been made with BMP, or the buyer has initiated a transfer of their order into another person’s name through the system operated by BMP’s ticket vendor, only the person under whose name the tickets or vehicle passes were purchased may pick them up at Will Call, and they must present valid legal photo identification in order for tickets or vehicle passes to be released. No refunds will be processed for patrons who do not have valid identification and therefore are unable to pick up Will Call tickets or vehicle passes. I understand that I am responsible for checking the age minimum for the Event, and that no refunds will be processed for participants who are denied entry due to not having valid identification that demonstrates they are 18 years or older, or if under 18 years old, due to not being accompanied by a parent or guardian. I understand that the Box Office closes at 12 pm (noon) PDT on Saturday, August 31, 2024, and that no tickets or vehicle passes held for Will Call pickup may be collected after then. No refunds will be issued for participants who do not collect their tickets or vehicle passes before the Box Office closes.
23. Event Ingress and Egress. Due to the Event’s remote location, the vehicle capacity limitations of the roads leading to it, the possible impact of severe weather at the Event site, restrictions placed by BLM on maximum population at the Event, and other events outside BMP’s control, I understand that I may be subject to lengthy delays in entering and departing the Event, and that BMP may shut down ingress and/or egress (“Exodus”) at any time and for any reason, including but not limited to the interest of safety or requirements of the BLM and/or other state or federal agencies. I will be prepared for long waits on the playa during both ingress and Exodus and will comply with all instructions about ingress and Exodus at all times. I understand that if my vehicle is disabled or abandoned on Gate Road or anywhere else in Black Rock City, my vehicle may be towed at my expense off of Gate Road or away from the Event site entirely. I expressly release BMP and its agents from liability for any damage to my vehicle that may result from the towing process.
24. These Terms and Conditions shall be governed by and enforced according to the laws of the State of California without regard to any rules relating to conflicts of laws. I understand that any claim or dispute arising out of or in connection with these Terms and Conditions must be brought exclusively in the federal or state courts located in San Francisco, California, and I submit to the personal jurisdiction of such courts for the purpose of litigating all such claims or disputes.
25. Information provided to BMP in connection with the purchase of Event tickets or vehicle passes is covered by the Burning Man Privacy Policy, available at https://burningman.org/privacy-policy/. As noted in the Burning Man Privacy Policy, ticket and vehicle pass orders are processed in collaboration with independent service providers, and the use of information provided in connection with these transactions is also governed by the privacy policies of those providers.
26. If I am obtaining tickets and/or vehicle passes for, or providing any tickets and/or vehicle passes to, any other person(s), I recognize that I am acting as that person’s agent in obtaining the tickets and/or vehicle passes, and due to this agency relationship, I agree to these Terms and Conditions on behalf of any person to whom I deliver any of the tickets and/or vehicle passes I obtain, and I shall notify any such person of these Terms and Conditions when I deliver a ticket and/or vehicle pass to them. If I have obtained a ticket and/or vehicle pass from another person, I also agree to these Terms and Conditions when the ticket and/or vehicle pass is delivered to me.
27. I understand that these Terms and Conditions may be changed by BMP prior to the Event, and if so, the revised Terms and Conditions will apply to me. The most current version can be found at https://tickets.burningman.org/. My use of a ticket or other entry credential for entry to the Event signifies my binding agreement to the Terms and Conditions in effect at the time of my entry to the Event.