The Secure Ticket Exchange Program facilitates the safe resale of authentic tickets and vehicle passes that have been purchased directly from Burning Man — it is the only guaranteed safe way to buy or sell tickets outside of regular sales. STEP is designed to provide a hassle-free, secure way of buying and selling tickets within the community while avoiding scammers, counterfeits, and speculators. STEP is accessible through your MyTickets and/or via the STEP tile on the Tickets homepage. See below for more details.
TIMING:
- STEP opens to sellers and buyers on May 19, 2025 at 12pm (noon) PDT, through your MyTickets and/or via the STEP tile on the Tickets homepage.
- STEP will be paused for the OMG Sale later this year – dates to be confirmed.
- Once STEP re-opens, it will remain open through August 22, 2025.
- Tickets cannot be sold through STEP once they have shipped in the mail.
SELLERS:
- STEP opens to sellers Monday, May 19, 2025 at 12pm (noon) PDT through your MyTickets or via the STEP tile on the Tickets homepage.
- No tickets may be submitted for resale while STEP is paused.
- Tickets in all price tiers are eligible for resale.
- Vehicle passes and Event Tickets must be submitted for sale separately.
- You may sell Vehicle Passes without needing to also sell Event Tickets.
- Tickets in orders set to be shipped can only be sold back before fulfillment begins mid-June.
- If you want to have the option to sell your tickets through STEP after fulfillment begins, you can email participantsupport@burningman.org to change your delivery method to Will Call; however, this change can only be made before your order has shipped.
- Please note: if you have multiple tickets in your order, and you only wish to sell part of your order through STEP, you will need to change the method of delivery for your entire order to Will Call as we are not able to split the method of delivery for different tickets on the same order.
- Transferred tickets cannot be resold via STEP.
- Additional fees of up to 7% may apply.
BUYERS:
- STEP opens for buyers to get on the waitlist Monday, May 19, 2025 at 12pm (noon) PDT.
- If you have previously registered for a sale but not purchased tickets, you can access STEP through your MyTickets or via the STEP tile on the Tickets homepage.
- If you have not previously registered for a sale, you can access STEP via the STEP tile on the Tickets homepage.
- Anyone who has not already purchased a ticket through a previous sale is eligible to request to buy a ticket through STEP.
- Vehicle passes and Event Tickets can be purchased separately. You may purchase a Vehicle Pass only without the need to purchase Event Tickets.
- Availability of tickets is dependent on tickets being sold back into STEP.
- When tickets are available in STEP they are sold to people on the waitlist in the order they signed up.
- There is an additional STEP fee for buyers of approximately 7% of the purchase, capped at $100 total. All other standard taxes and delivery fees apply.
- Tickets purchased in STEP are fully transferable and eligible for name changes using ticket transfer functionality and the name change process in the Burning Man Tickets platform.
- Tickets purchased in STEP have the option to be shipped until July 17, 2025. After that, any tickets purchased through STEP will be held at Will Call for pick up at the Box Office at the Gate entrance to Black Rock City.
PEER-TO-PEER
- STEP also offers a secure way to sell verified face-value tickets person-to-person! Additional transaction and processing fees apply.
For more information about STEP, see the STEP section of our Ticket Support page.